I’m a truly dedicated WebHost4Life fan. Been using them for something like 8 years now ? They were always responsive to any request, and they even allowed me to make some exceptions (I had a program I needed to be able to run on the server).
The control panel, although not the prettiest thing, got the job done.
Let me step back one moment and say they were advertising and telling me about how they were upgrading their system and all the improvements and ease of use and performance it would bring. I was looking forward to it. It was delayed I noticed when I’d come to the site, but it would say they are ‘testing everything’. That made me feel better about it all as well.
Well… I felt that way until 3 weeks ago. 3 weeks ago, without warning they flipped the switch.
Day 1: the forum I used for my community (MYSQL) was practically unusable. Extremely slow. So badly I couldn’t even post to the community that there was a problem. I entered a ticket, it took escalating the ticket 3 times. 5 days later it was working.Â It’s still much slower than before. 5 days.
When I would chat or get a ticket I started noticing a trend… every single correspondance was ‘I’m sorry for the inconvenience this has caused you…’. Like it was the scripted response to everything.
But ok, that was fine until I went to my .net main site that uses MSSQL. Hmmm, I track and store data and noticed the last data entry was a month ago. One month behind. All the data for the last month was gone. What??? Another ticket. Another 5 days. I never got a response. They literally never answered. They had no backup to offer me. Data was gone, forever.
The best answer I got was ‘I’m sorry for the inconvenience this has caused you’.
But wait, it gets better. Remember how they were so good to work with on running my program I need ? Despite everything I said, they flat out refused ‘it’s against our policy’. I’m like ‘I’ve been running this safely for 8 years ???’. Didn’t matter. I asked to talk to manager. They said ‘ok’. Ticket sat in the queue for 3 more days.
Three days later, I responded, asking what the status is. Same response – ‘it’s against our policy’ – it wasn’t from a manager either.
Let’s talk about the control panel.. it’s pretty. Pretty slow. Pretty useless. I need to backup my database (since they can’t migrate it properly), but the tool throws some .net exception on the webpage. Customer support said ‘try Firefox’. Same error.
This is twice in 3 weeks I had to open a ticket for a buggy control panel that throws exceptions.
Lastly, I have a requirement to upload files. So I have to set permissions. They said ‘add a new user’. I said ‘no this is the internet user’ . The old ‘ugly’ control panel handled all this fine and perfectly.Â The new tool… timed out. The final ticket response was ‘use your FTP program to change permissions’.
I should add, I have lost 80% of my community. They were all very disapointed to find out the data was gone.Â The forum they meet and talk and plan events was unusable. The program I run can’t be run so the events can’t run. I have to re-code the app now (it was given to me, no source code).
I’m writing this because as a consumer, I really feel I’ve been thrown and tossed around by a company that doesn’t respect a loyal customer. Who must be too big now to value guys like me. Back ‘in the day’ I suspect they worked well with me because they were a good company. Something has changed.
I highly suggest – don’t use Webhost4life. You will regret it.
So, needless to say, I’m looking for a new host. One of the things I liked about Webhost4life was that I could run my mysql blog and forum as well as my .net site. It ‘was’ easy to manage. Secondly they don’t charge for bandwith usage. I don’t use too much, but I had confort knowing the bill would always be the same amount.
Quite disapointing to me in a time where companies are susposedly struggling with the economy. I would think a shift would occur where they valued their customers. Instead, I’m just another ‘policy’ to them that pays a year in advance…
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